Booking to visit a Kent Household Waste Recycling Centre

We are keen to hear views on the future use of a booking system for customers to access our Household Waste Recycling Centres (HWRCs, sometimes known as the ‘tip’).

The system was introduced last May in response to the Covid-19 pandemic to help manage the demand on Centres in response to social distancing and revised workplace rules. It has evolved in response to customer feedback and surveys, as restrictions have eased.

The booking system has provided some additional benefits including:

  • less queuing
  • less traffic at and around the Centres because customers are bringing their waste in bulk and visiting less often
  • improved and targeted communications with customers
  • less disruption to customers as site maintenance can be planned in line with customer demand

Feedback since we started using the booking system suggests that many customers have found it convenient and useful but that some would still prefer to just “turn up and go”.

Given the positive customer feedback and additional benefits, we are considering keeping the booking system on a permanent basis, but before this is considered by the Environment and Transport Cabinet Committee we want to hear the views of Kent residents and other stakeholders.

We are keen to hear views on the future use of a booking system for customers to access our Household Waste Recycling Centres (HWRCs, sometimes known as the ‘tip’).

The system was introduced last May in response to the Covid-19 pandemic to help manage the demand on Centres in response to social distancing and revised workplace rules. It has evolved in response to customer feedback and surveys, as restrictions have eased.

The booking system has provided some additional benefits including:

  • less queuing
  • less traffic at and around the Centres because customers are bringing their waste in bulk and visiting less often
  • improved and targeted communications with customers
  • less disruption to customers as site maintenance can be planned in line with customer demand

Feedback since we started using the booking system suggests that many customers have found it convenient and useful but that some would still prefer to just “turn up and go”.

Given the positive customer feedback and additional benefits, we are considering keeping the booking system on a permanent basis, but before this is considered by the Environment and Transport Cabinet Committee we want to hear the views of Kent residents and other stakeholders.

  • We would like to hear your views on the future use of a booking system for customers to access our HWRCs and have provided this questionnaire for you to provide your feedback. Your responses will help us to ensure this service meets the needs of Kent residents.

    We recommend you read the Consultation Document before responding to this questionnaire.  

    Complete questionnaire