Update 31 August 2021

The feedback that you have provided and the conversations that we’ve been having with our stakeholder groups have helped us start to form our Bus Service Improvement Plan and identify the aspects of bus service provision that you think we should be prioritising.

You have told us that the service, the costs of fares and reliability are the most important things for you.

Quicker journey times and more bus priority measures (bus lanes etc.) - 161 responses More modern buses with Wifi and stop announcements - 135 responses More frequent services that run for longer each day and at weekends - 527 responses Better waiting facilities with improved accessibility for passengers such as raised kerbs with better wheelchair access - 112 responses Improved reliability - 296 responses Better information that’s easier to access - 199 responses Lower cost fares and different payment options - 334 responses Better environmental standards - 90 responses More integrated and innovative services such as flexible, bookable services that offer direct journeys to a wider range of destinations - 179 responses Better levels of customer service and the chance to have your say - 62 responses

You have also given us over 400 suggestions for service enhancements that we are working through to form a shortlist for inclusion within our plan.

We are now developing our Improvement Plan and will submit to government by 31 October 2021. We then expect to receive feedback from government and confirmation of a funding allocation for Kent. This will determine how much of our Improvement Plan can be delivered through our Enhance Partnership, which we hope to consult on towards the end of the year.