Kent Bus Service Improvement Plan

In March 2021, the government published a new National Bus Strategy which sets out a framework for recovery from the Covid-19 pandemic and a vision for future bus service improvements across the UK.

The strategy places a requirement on all Local Transport Authorities and Bus Operators to create a Bus Service Improvement Plan, which will act as the vision for how we are going to try to improve bus services in Kent in the next few years. This will then be used to help create Enhanced Partnership Schemes with bus operators, which will set the standards for all bus services running in the county.

Our first version of the Improvement Plan must be published by the end of October and our Enhanced Partnership Schemes need to start from April 2022.

We need your help!

We are excited about the opportunity this presents and want to ensure that our Improvement Plan reflects the views of Kent residents.

We want to know what would make bus travel more attractive to you. Answer our first quick questions to tell us your thoughts.

Update 12 July

Your feedback so far is telling us that for many people, the most important thing is the bus service itself - when it runs, how frequently and to where.

So, we now want to ask if you have any specific ideas about how to improve an existing service or if you think there is a need for new services. Tell us by responding to our second set of questions.

We will use your suggestions to help us develop our Improvement Plan and see if they can be funded by government if our bid for funding is successful.

Subscribe on this page (under 'Stay Informed') for further opportunities to help shape our Plan.

In March 2021, the government published a new National Bus Strategy which sets out a framework for recovery from the Covid-19 pandemic and a vision for future bus service improvements across the UK.

The strategy places a requirement on all Local Transport Authorities and Bus Operators to create a Bus Service Improvement Plan, which will act as the vision for how we are going to try to improve bus services in Kent in the next few years. This will then be used to help create Enhanced Partnership Schemes with bus operators, which will set the standards for all bus services running in the county.

Our first version of the Improvement Plan must be published by the end of October and our Enhanced Partnership Schemes need to start from April 2022.

We need your help!

We are excited about the opportunity this presents and want to ensure that our Improvement Plan reflects the views of Kent residents.

We want to know what would make bus travel more attractive to you. Answer our first quick questions to tell us your thoughts.

Update 12 July

Your feedback so far is telling us that for many people, the most important thing is the bus service itself - when it runs, how frequently and to where.

So, we now want to ask if you have any specific ideas about how to improve an existing service or if you think there is a need for new services. Tell us by responding to our second set of questions.

We will use your suggestions to help us develop our Improvement Plan and see if they can be funded by government if our bid for funding is successful.

Subscribe on this page (under 'Stay Informed') for further opportunities to help shape our Plan.

  • Update 31 August 2021

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    The feedback that you have provided and the conversations that we’ve been having with our stakeholder groups have helped us start to form our Bus Service Improvement Plan and identify the aspects of bus service provision that you think we should be prioritising.

    You have told us that the service, the costs of fares and reliability are the most important things for you.

    Quicker journey times and more bus priority measures (bus lanes etc.) - 161 responses More modern buses with Wifi and stop announcements - 135 responses More frequent services that run for longer each day and at weekends - 527 responses Better waiting facilities with improved accessibility for passengers such as raised kerbs with better wheelchair access - 112 responses Improved reliability - 296 responses Better information that’s easier to access - 199 responses Lower cost fares and different payment options - 334 responses Better environmental standards - 90 responses More integrated and innovative services such as flexible, bookable services that offer direct journeys to a wider range of destinations - 179 responses Better levels of customer service and the chance to have your say - 62 responses

    You have also given us over 400 suggestions for service enhancements that we are working through to form a shortlist for inclusion within our plan.

    We are now developing our Improvement Plan and will submit to government by 31 October 2021. We then expect to receive feedback from government and confirmation of a funding allocation for Kent. This will determine how much of our Improvement Plan can be delivered through our Enhance Partnership, which we hope to consult on towards the end of the year.