Select and Collect provides welcome relief during Covid - feedback from a member of staff at Borough Green Library

A customer had filled out one of our select and collect forms. I called her to let her know the books were ready for collection and she said she would be down in 15mins to collect them and was so happy. When the customer arrived to collect her books, she was on the verge of tears, she said 'I have been bereft without you'. She continued to explain she works in the NHS and has been helping with the vaccination etc and that she was getting to breaking point until she noticed that Borough Green Library was now open for select and collect.

The customer said she loves reading, it is the only thing she likes to do and it is her second love after her husband. She doesn't like eBooks and needs a real book in her hands. She was so grateful and over the moon, she said 'it feels like Xmas'. I said it was our pleasure to give out the books and it was so lovely to see that we are making a difference especially for those who are working so hard right now in the NHS fighting Covid.