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I have been a member of Kent libraries for over forty years and books have played an important part in my life for all that time. I have always particularly appreciated the face to face engagement with library staff, who are unfailingly helpful and professional in their roles. As I get older and spend increasing amounts of time on my own, books are more important than ever, and during lockdown having contact with the select and collect service was invaluable. I did use some digital services but find reading from a screen is in no way as enjoyable as reading from an actual book. I also think that it's very important for children of all ages to have face to face experience with books in this increasingly digitalised world.