Accessibility Statement

This accessibility statement applies to Let’s Talk Kent, run by Kent County Council. The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement. 

View the site your way

Our website is built to meet WCAG 2.1 AA standards. That means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader
  • we’ve also made the website text as simple as possible to understand.  

AbilityNet provide advice on making your device easier to use if you have a disability. 

Feedback and contact information

Whilst we have spent a lot of time making sure our software is accessible, we are not perfect! 

Please contact us if you have an accessibility query or a difficulty on the site including:

  • if you are experiencing issues with accessing information or using the website
  • if you find an accessibility problem not listed on this statement
  • if you have positive feedback on the accessibility considerations made. 

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

If you have a difficulty when you contact us, please try to include the following information in your email to us:

  • The URL for the page you are having problems accessing.
  • Details about what you were trying to do, and why it was difficult or impossible to do it.
  • Details about your computer and software. If you don't know, maybe a friend, relative, or colleague can help you. If not, you can skip this part. Include:
    • the operating system you are using, and the version; for example, Windows Vista, Mac OS X, or Linux Ubuntu 9.10
    • the browser software you use to view the Web, and the version; for example, Internet Explorer 6 (IE 6), Firefox 3.5, Chrome 3.0.195.38, Opera 10, Safari 4.0.4, etc.
  • any settings you have customized; for example, I set the Font Size to Largest in my browser
  • any assistive technology that you use; for example, screen reader, screen magnification software, voice recognition software for input

All constructive feedback regarding the accessibility or usability of this website is very welcome and will be carefully considered. 

Alternative formats

If you need information in an alternative format, such as braille, Large Print or a language other than English, please contact our Alternative Formats team:

Please note that this number goes to an answer machine which is monitored during office hours. We may not be able to meet your requirements immediately, but we will try to help you as quickly as possible.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

If you find something that does not work that we missed, remember to contact us. Some parts of the website may not work for everyone. 

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

Links - Some links do not have a correct colour contrast ratio (WCAG: 1.4.3 and 2.4.7). We are working to fix this issue by January 2024.

Hierachical headings - Some headings on our consultation and engagement pages may be non-hierarchical (WCAG: 2.4.6). We are working to fix this issue by January 2024.

Registration form - Some of the text does not have a correct colour contrast ratio (WCAG: 1.4.3). We are working to fix this issue by January 2024. Error messages when completing the registration form are not being read out to the user by screen readers (WCAG: 3.3.3 and 4.1.3). We are working to fix this issue by January 2024.

Images - Some images on the website do not have a text alternative or names assigned to them, so people using a screen reader cannot access the information. (WCAG: 1.1.1 and 4.1.2). These are mainly the project images on our main landing and hub pages:

We are working to fix this issue by January 2024.

Documents and PDFs - Some projects on the website may contain PDFs and other documents that may not be fully accessible. When we identify a document that does not meet accessibility guidelines, we will, were possible, offer a clearly labelled accessible version. 

If you identify a document that is not accessible, or you need information in an alternative format or language other than English, please contact our Alternative Formats team.

Documents designed for printing - Some documents on our site are not designed for reading online, for example; posters, leaflets or digital image files. These documents may not be accessible.

We will offer a text-alternative for these documents, identify them as printable documents, and offer users an alternative format if requested.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now.

Online Maps - The accessibility regulations do not require us to fix online maps provided there is an accessible alternative. Our website uses online maps and where there is a map, the information being displayed is provided in an alternative format, where possible, on the same webpage.

Videos - All video content published on the platform will meet accessibility requirements.

Third-party content - Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third party to improve its accessibility. This may include:

  • links to non-KCC websites
  • content/functionality on our website
  • content hosted on other websites, such as social media sites

Some of our third party partners publish their own accessibility statements:

Preparation of this accessibility statement

This statement was prepared on 19 December 2022. It was last reviewed on August 2023.

This website was last tested on October 2022. The test was carried out by Kent County Council.